24" Bone straight

Shipping

Shipping Policy

We ship WORLDWIDE.

All items are processed and shipped out within 7-12 business days (due to COVID-19 lockdown effect and delays from shipping companies processing time might now take up to 7 business days) from purchase.

Pre-order/Special order items that may have a longer processing time are usually indicated on add to cart page or button. Pre-order/Special order items could have up to a 3 weeks processing time frame before getting shipped out.

You will receive a tracking number for your shipments.

Whilst we endeavour to deliver within the stated time, we cannot be held responsible for any delays caused by the shipping company or customs clearance of the destination country.

Refused deliveries will incur the cost of the original shipping cost plus the return cost. Any refund made will be minus the total delivery and return shipping cost in the case of refused deliveries and an additional 20% restocking fee.

If our system shows that your package was signed for and/or delivered we won't be held accountable, we also won't be held accountable if the package gets lost during return.

Multiple orders with a pre-ordered/back-order item will be mailed out together on the date specified on the back order item, if you would like them mailed separately please place both orders separately.

Shipping costs are non -refundable.

Returns

We at Koka Hair pride in our high levels of customer satisfaction. We maintain a very high level of quality control whilst ensuring that our customers receive nothing short of the finest quality of human hair extensions and lace systems. All our hair products are derived directly from its country of origin and are prepared by some of the most skilled craftsmen in the industry.

As part of our quality assurance measures, every order is thoroughly inspected before shipping in order to maintain the premium standard requirements of our customers.

Due to the nature of our products, all sales are final. Refunds are not allowed, however exchanges may be accepted subject to the terms and conditions below:

• We will agree to exchange any purchased product for another product of an equal value or offer store credit if the product is untouched, lace not cut & returned within 24 hours after the recorded receipt of the item.
• We will not accept any returns or exchanges of any products where the lace has been cut off, hair has been used, seal holding the hair together has been untied or cut off due to sanitation requirements.
• All shipping and handling costs will be at the customer's expense therefore we suggest sending through a courier that provides tracking information and delivery confirmation since we are not responsible for lost packages.
• We must receive the merchandise before an exchange can be made.
• In the specific case of customized lace wigs, lace frontals and lace closures, they will not be accepted for returns or exchanged once the order has been placed

In a case where any of the conditions above are not met, we reserve the right to refuse an exchange.