Skip to content

Return Policy

We at Koka Hair pride in our high levels of customer satisfaction. We maintain a very high level of quality control whilst ensuring that our customers receive nothing short of the finest quality of human hair extensions and lace systems. All our hair products are derived directly from its country of origin and are prepared by some of the most skilled craftsmen in the industry.

As part of our quality assurance measures, every order is thoroughly inspected before shipping in order to maintain the premium standard requirements of our customers.

Due to the nature of our products, all sales are final. Refunds are not allowed, however exchanges may be accepted subject to the terms and conditions below:

  • We will agree to exchange any purchased product for another product of an equal value or offer store credit if the product is untouched, lace not cut & returned within 24 hours after the recorded receipt of the item.
  • We will not accept any returns or exchanges of any products where the lace has been cut off, hair has been used, seal holding the hair together has been untied or cut off due to sanitation requirements.
  • All shipping and handling costs will be at the customer's expense therefore we suggest sending through a courier that provides tracking information and delivery confirmation since we are not responsible for lost packages.
  • We must receive the merchandise before an exchange can be made.
  • In the specific case of customized lace wigs, lace frontals and lace closures, they will not be accepted for returns or exchanged once the order has been placed

In a case where any of the conditions above are not met, we reserve the right to refuse an exchange.