• Once your order has been placed, there is a mandatory 48 hour processing time. Once the processing time has passed, we will begin preparing your order. Depending on your order, it may take up to 15 business days to be shipped. Once we ship your order, you will immediately receive a tracking number to the email you provided us with. 
• Please be advised that delays can happen which is beyond our control. Under certain circumstances, shipping can take 5-10 business days. We cannot change the address once your order has shipped. 
• PLEASE NOTE THAT DUE TO COVID19, DELIVERIES WILL BE DELAYED SLIGHTLY. 

Return & Exchange policy

• ALL SALES ARE FINAL! There will be no refunds or exchanges issued for any purchased product unless the product is deemed to be defective by the merchant. If a product is defective, it must be shipped back to the merchant within 24 hours of purchase with all tags and wrappings attached before an exchange will be issued. Product(s) must be COMPLETELY unused and unaltered and in original packaging in order to be exchanged.
• If you purchase a wig and request for any adjustments i.e "lace to be cut" or "lace tinting," exchanges or refunds are prohibited and all sales are final.
• We offer no warranty or guarantee: if you damage/use your product in any way. We are not liable and will not offer you a refund or exchange.
• You will be responsible for paying for your own shipping costs for returning and exchanging your item. Shipping costs are non-refundable. 

Build your own/ Pre-ordered wigs policy 

• All sales are final.

• Due to sanitary reasons and the nature of the products, there are NO RETURNS. However, Kokahair strives to provide each customer with amazing customer service. If the mistake is on our behalf, we will happily correct the issue. If there are any issues, please immediately contact hairkoka@gmail.com and we shall try our best to accommodate you.
• Please ensure that your measurements are taken properly because we will not issue refunds due to improper measurements. If you have any concerns or need help with your measurements, please contact us at hairkoka@gmail.com. If you send in the wrong measurements, we are not liable for your wig not fitting. "You will be subject to a reconstruction fee. 

Visit our Instagram to learn how to take your measurements correctly. 

Please be advised that delays can happen which is beyond our control. Under certain circumstances, shipping can take 5-10 business days. We cannot change the address once your order has shipped. 

PLEASE NOTE THAT DUE TO COVID-19, DELIVERIES WILL BE DELAYED SLIGHTLY.